Richard M. Dickson, Jr.
9612 Redwood Blvd.
Tampa, Florida 33635
Professional Experience
Sapphire Technologies U.S.
10 Presidential Way, Second Floor
Woburn, MA 01801
Phone: 781-939-1761
Working remotely from Home
8/2011 – Current
Duties
Test Coordinator for four mainframe testing regions:
1. Attend BRD sessions with Development Lead for the initiative and determine testing requirements
· Identify all jobs that need to run
· Identify all input and output files required
· Determine testing timeframe needed to ensure the correct files are created for expected testing cycles on schedule
2. Represent all testing efforts in Technical Team meetings
Provide oversight/coordination/review/support as needed for the technical testing team.
Technical skills:
· JCL - Build/modify/review
· CA7
· SAR
· FTP
· NDM
· Quality Center
· Nexus – tracking technology changes
Non-technical Skills:
· Very strong leadership
· Excellent verbal/written communication
· Extremely quick to learn job flow and functionality
· Multi-tasking
o Support 5 mainframe applications simultaneously
o Work with interfacing applications and internal development teams on both integrated and independent initiatives simultaneously
o Lead the technical testing team - currently 5 near and offshore Flexibility
· Analysis
· Problem solving
Professional Experience
Ciber Inc.
8001 Woodland Center Blvd. Suite 200
Tampa, Florida 33614
Phone: 813-496-3900
(3 Years) 4/2008 – present
Production Support Consultant
Duties
Quality Assurance
- Applications used for testing:
- JCL, SYSIN’s, PROC’s and source code for job implementation
- User Mercury Quality Center went needed to validate testing
- Set up test plans
- Ensure CA7 test schedules are up to date
- Set CICS date parameters
- Entering tests utilizing CICS, SQL or batch as needed
Production Analyst
- Metrics and Measurements of daily production activity
- Watch over activities and production for the department
- Schedule production work using CA7/CA11 scheduler
- Work with application programming to resolve production issues and abends
- Working with Mercury Quality Center to help in setting up Requirements, Test Plans and Test Labs for Quality Assurance.
- Using QMF to submit SQL scripts for testing data
- CA7 Administrator responsible for daily administration of schedules and user interface for adhoc request work.
- Infopac(Document Direct) Administrator responsible for set-up and administration of the Infopac database and report distribution.
- Working close with the users to set-up the reports they need to view online.
- Training of co-workers
Applicable tools and languages:
- IBM mainframe OS/MVS
- CA7/CA11 – scheduler
- Infopac(Document Direct) database administrator
- MVS JCL - checking jobs that may abend. Correcting errors such as syntax or space errors.
- JCL setup and correction with PROCS, SYSIN’s
- ISPF/SDSF/IOF - for monitoring batch or submitted jobs and their output
- WebStar Ticketing system for tracking customer or internal problems to their resolution
- Mercury Quality Center to help in setting up Requirements for Quality Assurance
- SQL using QMF for testing data
- Word
- Excel
- FTP/NDM
Syniverse Technologies
8125 Highwoods Palm Way
Tampa, Florida 33647
(2 Years 5 Months) 10/2005 – 3/2008
Production Support Analyst
Duties
Support customers file processing with IBM system 390 mainframe using NDM, IBM utilities, File-Aid and Remedy. Have knowledge of the Global System for Mobile Communication Roaming Industry, TAP (incoming files), RAP (outgoing files) and IOT. Ensure critical batch processing jobs are started and completed in a timely manner while on-call.
Applicable tools and languages:
- IBM mainframe 3090 running under OS/MVS
- File-Aid - used in checking VSAM files for making changes and updates
- MVS JCL - checking jobs that may abend and correcting errors such as syntax or space errors.
- ISPF/SDSF - for monitoring batch or submitted jobs and their output
- Remedy Ticketing system for tracking customer or internal problems to their resolution
- Word
- Excel
- FTP/NDM
- ESP scheduler for monitoring batch
- UNIX for monitoring batch on servers
PriceWaterhouseCoopers
3111 W. MLK Jr. Blvd.
Tampa, Florida 33607
813-351-2300
(17 Years 10 Months) Sept. 1983 - July 2001
Production Support Scheduler
Duties
- Watch over activities and production for the department
- Schedule all production work including payroll and financial reports
- Handle on-call after hours; working from a lap top computer to fix JCL errors
- Work with application programming to resolve production issues and abends
- CA7 Administrator responsible for daily administration of schedules and user interface for adhoc request work.
- Maestro Administrator responsible for the daily administration of schedules and user interface for daily request work.
- Infopac(Document Direct) Administrator responsible for set-up and administration of the Infopac database.
- Training of co-workers
- User interface to satisfy needed report distribution and if needed reprints of requested reports.
Applicable tools and languages:
- IBM Mainframe OS/MVS
- ISPF/SDSF - for monitoring batch or submitted jobs and their output
- FTP
- JCL - checking jobs that may abend and correcting errors such as syntax or space errors
- IBM Utilities
- Lotus Notes – used for email and communication
- File-Aid – used to correct files
- WINDOWS
- CA7 Scheduler
- Maestro Scheduler
- INFOPAC(Document Direct) report database
- PANAPT/PANVALET – for migration of programs and JCL
